What our Customers say...
Water Damage Testimonials
These men have my total confidence in a job well done. I trust them completely. I felt they were family. In fact, I feel that they represent you very well and Mr. Araya. I also feel secure and confident about your company when I met you. You all make a great team. I would be happy to recommend your services to anyone needing them. You are an exceptional company and team. Keep up the great work!
Thank you so much for putting my home together again so beautifully. I am very happy with all the work you provided. I am very grateful. Your workers were very gracious and caring. It was traumatic for us but your good service helped a lot. Thank you once again.
SERVPRO... Thank you for a job well done!
Thank you, your service was wonderful. You came to visit everyday and I was completely satisfied.
SERVPRO, thank you for your quick response and professionalism. We are fortunate to have such great "neighbors" as you.
I am writing this letter to tell you how impressed I am with your employees; namely, Sheldon and Steven. From the moment they stepped into my house they performed in an exceptional manner. They were extremely polite, hard working, and professional. They made me feel better in a very difficult situation. Several times my brother and I called with questions and Steven handled the phone call in a very professional manner. They were very clean and efficient. They let me know when they were coming and what they were doing.
Everyone has been absolutely wonderful! Thank you so much!
Thank you for your great service!! Your team really lives up to your adverts...I hope we never have a flood again, but know if we do we will call and greet your team with big smiles. Thanks!!
Thanks for our getting our job done; fast; with courtesy and kindness; thorough; and very professionally. Much appreciated.
SERVPRO was sent out to my condo by my insurance company. Their team, led by Tim O'Grady, was nothing short of excellent. Tim himself did the preliminary and very thorough inspection of my guest bathroom which had taken water damage caused by the upstairs neighbor's overflowing tub. Tim took lots of pictures, made measurements, and kept me in the loop about what he was doing every step of the way. His team came later in the day to begin the dry out process. They set up the machines and monitored them regularly over the next few days until the demo team came to remove the ceiling. I want to add that all 5 of the reps who came out to my place acted entirely professionally and WORE BOOTIES over their shoes to protect my floors. They called and texted to stay in touch with me and let me know when they were making a visit. The reps all had good communication with each other as well, so the whole process seemed very smooth. I was also extremely pleased that Tim offered to write a letter detailing his observations from his professional point of view...one that I could forward to my neighbor's home warranty company to support the high probability that the water damage was caused by the neighbor's water, not mine.
Unfortunately, the roof starting leaking at my residence in November 2017. After the roofer thought he repaired the leak; The next hard rain, I discovered the roof was still leaking. SERVPRO of Escondido came back to my house, reassessed the damage and called the Roofer on my behalf. The roofer came back to my house and replaced what seemed like half of the tiles on the roof. The next hard rain - you got it - roof was still leaking. SERVPRO re-contacted the roofer, my HOA and another contractor associated with his company. The roofer came back out - water tested the roof and we also had another hard rain. Roof good this time. The contractor from Southwest Restoration was at my home on Monday, replaced drywall and insulation in a portion of the ceiling. Walls were painted and everything back in place. No one can tell there was a hole in the ceiling before. Great response, SERVPRO of Escondido and Southwest Restoration provided excellent service!!!
My ceiling got a leak from the condo above mine, and my whole living room wall was wet on the inside. Fernando came to my house, dried everything out, and really went above and beyond to help make my house livable again. I can't thank him enough! He listened with a friendly ear when my insurance company gave me all kinds of problems, he kept me completely updated on the process, and helped to get a payment plan set up until I could get the insurance issue straightened out. He doesn't just care about doing a good job, Fernando cares about being good to people. There are not too many like him left in the world!
The entire process of dealing with my water issues was tolerable due to the care and support of the team. From Tim, Mike, AJ, Junior and Carlos each one took care of my home and kept me up to date daily. Thank you AAA for arranging these services. I would use SERVPRO again and again.